Over the past 13 years, Smile has invested significant resources in training our service technicians and providing them with the latest technological tools to ensure that our customers receive superior service with unmatched responsiveness.
All Smile technicians are factory trained on the equipment they service. This level of training, combined with an average service experience of 19 years means that your MFP issues will be resolved on the first visit.
Technology is constantly changing. To keep pace, Smile technicians are constantly cross trained on all aspects of the equipment they service in the field – from MFP mechanical repair, to troubleshooting and correcting common computer network errors associated with your MFP.
Office technologies today have varying capabilities and applications, and no two customers use their MFP’s quite the same. Smile technicians are committed to understanding your unique needs and working with you to achieve your technology goals.
Since its inception, Smile has guaranteed its customers an average emergency response time of 2 hours and an overall average response time of 4 hour on all service calls. Each and every quarter since then, this response promise has been kept. We will continue to maintain this high level of responsiveness because you rely on your equipment today more than ever before.
Smile is known for the friendly disposition of its dispatchers, but they offer so much more than a cheerful voice. Smile’s dispatchers are trained to route your call to the technician who can resolve your issue as quick as possible – from our help desk staff, to our in house network engineering staff to our field technicians. Their ultimate goal is to get you back up and running ASAP!