The cornerstone of Smile's reputation are its service guarantees. Our guarantees are our commitment to you. We are so confident in our ability to provide you and your company with premium service that we guarantee:

Two (2) Hour Response Time. We guarantee that a Factory Trained Service Technician will arrive at your facility in response to a down machine within an average of two (2) hours (certain area restrictions apply). Our response to operable machine problems, such as scheduled maintenance, is an average of four (4) hours. 95% Uptime. For your business to be successful, your employees must be productive. We guarantee that your equipment will be operational for 95%, on average, of all working hours in a year. Service Loaner. We guarantee that if your equipment requires a major repair, Smile will provide a loaner machine until yours is fully repaired. Person-to-Person. We guarantee a live attendant for service and supplies inquiries.