Help Desk, Smile Help Desk

Thank you for choosing the Smile Help Desk for your copier, computer and network needs. Our goal is to provide you with prompt service and support. Please complete either the Submit a New Service Request form or if you have a Support Code, please connect to a technician. Either way, a technician will be with you shortly. If you are not a current customer or do not have Smile Support, you will be subject to a charge of $50.00 per 15 minutes. To schedule a service call or to speak with our Dispatch Team, please contact us or call us at 800-790-7701. Hours of operation are Monday – Friday | 8:00am to 5:00pm.

We will closed on November 24 & 25, 2022 in observance of the Thanksgiving Holiday.

I have a Support Code

If you already have a support code, please click here.

Please note:  Microsoft and Google have pushed new security changes to their respective platforms that directly impact scan to email from a copier. This is across the board on all manufacturer’s copiers. We are working diligently to provide our customers with a solution and resolve the issue within a timely manner. All service calls that are placed will be handled in order received. 

Submit a New Service Request

Please wait...