Live Remote Assistance

8:00am to 5:00pm Monday – Friday

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can “virtually” sit  at your workstation, diagnose, and repair your computer. It’s just a click away!
NOTE: You may be asked to download a viewer.  No certificate available, but you can still proceed to view our Live Help desk.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1: Simply type your question or the nature of your problem in the box below. Then click the button to proceed.
Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to obtain the details of the problem.
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Live representatives are online and standing by!

Contact Name:

Company Name:

Phone Number:

Email Address:

Some Services may be chargeable. Ask your HelpDESK Engineer about service contracts, such as; Smile Support Fee and SmileWATCH Network Monitoring.
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