Smile Business Products has created an environment where people can succeed! Smile Business Products is an Equal Opportunity Employer. We currently have the following positions available:

Account Manager (Chico, Sacramento, Napa, Lathrop, Walnut Creek, Salinas, CA and Sparks NV)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Help Desk - Tier 2 (Sacramento, CA)

Smile is looking for an Tier 2 Help Desk Technician to join our team who will report to the Managed Services Supervisor the Help Desk Technician 2 primarily responds to remote service calls placed to the Help Desk. The Help Desk Technician 2 also completes any calls escalated from the Help Desk Technician 1 and further escalates tickets when unable to complete. The Help Desk Supervisor will also dispatch the Help Desk Technician to complete field based service calls as needed. Additionally, the Help Desk Technician 2 will cover for the Help Desk Technician 1 as needed.

At the direction of the Managed Services Supervisor the Help Desk technician will assist on scheduled projects as required by any scope of work. The Managed Services Supervisor will also place and dispatch maintenance service calls for the Help Desk Technician 2 to complete.

Essential Functions:

  • Troubleshoot information technology issues, including software, hardware, and networking through service calls placed to the Help Desk such as, but not limited to;
    • Desktop hardware issues.
    • Hosted Exchange.
    • Server change requests.
    • Line of Business software supported on contract.
    • Basic firewall issues.
  • Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to;
    • Print Driver support and network printing.
    • Scanning.
    • Faxing.
    • Desktop, E-Mail, FTP, or network share setup and profiles.
  • Complete escalated calls placed on the Help Desk according to company SLA’s (Service Level Agreement).
  • Provide customer communication on service calls received, in progress, and completed.
  • Complete maintenance service calls as dispatched either daily, monthly, or annually.
  • Monitor RMM (Remote Management Monitoring) software for outstanding issues.
  • Work with other technicians in the NOC to lend assistance when requested and ask for assistance when required.
  • When requested by the Managed Services Supervisor perform data mining and provide output to the Business Solutions Specialist for any needed customer meeting.
  • Assist the Projects team on any project that requires additional support as dispatched by the Managed Services Supervisor for any technologies sold and serviced by Smile.

Knowledge, Skill and Experience:

  • High School diploma required and some College preferred.
  • MSCA: Server 2012 strongly recommended.
  • Sharp Gold Certification required.
  • Intermediate operating/troubleshooting knowledge of Microsoft server infrastructure.
  • Advanced operating/troubleshooting knowledge of;
    • Windows XP, Vista, 7, 8, and 10.
    • Office 2007, 2010, and 2013.
    • Windows printing and printer driver installation.
    • MFP networking and operation
  • Knowledge and understanding of;
    • Exchange
    • Hosted Exchange
    • Backup and disaster recovery solutions.
  • Dell desktop or network equipment, RMM, ERP, and Remote Connection software knowledge a plus.
  • Strong phone and communication skills with keen attention to detail.
  • Ability to bend and lift general office equipment up to 50 pounds.
  • Valid California driver’s license with clean driving record and proof of insurance.

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Telephony Engineer (Sacramento, CA)

Smile Business Products has an opening for a Telephony Engineer who will report to the Managed Services Supervisor, and working closely with the Systems Administrator.  The Telephony Engineer maintains customer environments, specifically, telephony systems as covered by a SmileTEL agreement. The Telephony Engineer may also work with the Projects team to stabilize, establish, and maintain telephony services for clients at a high professional level.

Additionally, the Telephony Engineer should stay abreast of emerging technologies, primarily in telecommunications, to be able to properly maintain appropriate technology environments so customers’ needs can be met in the future.

Key responsibilities and accountabilities:

  • Install, maintain, and upgrade telecommunications networks, including but not limited to, telephony servers and phone handsets, and applications and other systems as appropriate. Additionally, recognize and troubleshoot problems with server hardware and applications software for customers of Smile.
  • Working with the Systems Administrator, or customer IT resources, install and configure applications on Microsoft Windows server operating systems as appropriate.
  • Establish, as requested, and maintain documentation of customer environments.
  • Maintain customer’s inventory of technological devices and document appropriately.
  • Work with outside vendors as needed on a per customer basis.
  • Maintain telephony server backup to customers.
  • When requested, complete technical review of customer environment and assist with creation of a site survey.
  • Diagnose and correct telephony systems issues as dispatched by the Managed Services Supervisor and appropriately document and close linked call, in a timely manner, in the companies ERP software.
  • The job may require flexibility to coordinate with other schedules and may require work after normal business hours.
  • The job may also require support in the field at customer locations. Because of this there will be driving.

Knowledge, Skill and Experience:

  • Bachelor’s degree in Telecommunications or Computer Science with telecommunications and/or IT experience and/or a minimum of 5 years serving a high level capacity of client telecommunication services (or equivalent).
  • Strong understanding and experience working with telecommunication systems in a small and medium sized company.
  • Any telecommunication certificates (ie; Mitel or NEC) are a benefit but not required.
  • Basic to Intermediate understanding and experience with Microsoft Operating Systems, Microsoft Server 2012 & 2012R2, Microsoft Windows OS (7, 8, 10)
  • Strong understanding of external internet service providers (ie: telephone and internet providers)
  • Basic knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
  • Strong communication skills, team player, self-motivated and keen attention to detail.

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Billing Administrator (Sacramento & Chico, CA)

Join Smile’s Administrative Team!

We are looking to fill two positions within our Billing Department. The primary job summary includes the ability to obtain meter readings from contracted customers via fax, email, and phone. Produce, review & finalize invoices for maintenance agreements, sales transactions, and various goods and services provided.  Determine profitability of service to quote necessary amendments and requests for purchase orders.  Perform customer account reviews while researching and assisting our Finance dept. with reconciliation.  Handle billing disputes, cancellations, and customer requests/issues as needed.

Essential Functions:

  1. Provide impeccable customer support via email, phone & fax. Answer customer billing questions and troubleshoot billing issues and inquiries.
  2. Prepare Invoices while verifying any changes to support accurate and efficient billing processes and financial close.
  3. Review and bill customer service contracts, averaging 600 maintenance invoices per Biller, per month.
  4. Liaison between various vendors, leasing companies and our customer base.
  5. Audit customer database to ensure accuracy & emphasize software utilization for automated processes.
  6. Obtain purchase orders and confidential payment details from clients to ensure agreeance of terms & proper application.
  7. Assist Sales Department with identifying Managed Service opportunities with existing accts, retention and research.
  8. Keep Billing Manager informed of works in progress and completed projects. Consult Management regarding problems which hinder efficient completion of the duties and responsibilities of the position.
  9. Scanning / Indexing / Filing in Document Management Software
  10. Back-Up Reception & Dispatch. Answer incoming calls & field customer questions accordingly.
  11. Process requested Service Repairs and/or Supplies.

Knowledge, Skill and Experience Required:

  1. Minimum Education required: High School Diploma / GED
  2. Minimum Experience Required: 2 years of Customer Service &/or clerical billing experience.
  3. Proficient with Microsoft Office Suite (Word, Excel, Outlook, Power Point), Windows operating software, basic Internet searching, 10 Key &/or calculator, and office equipment (copier/printer, multi-line phones).
  4. Customer service oriented & negotiation skills. Strong communication with a bility to speak, read and write in English as well as prepare letters, documents and articles for publication.
  5. Able to maintain a positive work environment, and exhibit cooperative behavior.
  6. Must work well under pressure and with specific deadlines.

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.