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Careers at Smile

Smile Business Products has created an environment where people can succeed! Smile Business Products is an Equal Opportunity Employer. We currently have the following positions available:

Smile Business Products has three openings for an Account Manager in Sacramento, Salinas and Sparks NV.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

 

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

 

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

 

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Smile Business Products an opening for an Account Receivable Representative to provide financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.

Essential Functions:

  • Make collection calls and emails on past due and current invoices on the aging.
  • Access accounts for hold release requests, make phone calls or emails if necessary.
  • Research and reconcile leasing accounts. Contact leasing companies or the contracts department depending on the action that needs taken.
  • Address returned invoices or statements.
  • Handle customer inquiries for disputes on invoices and other issues.
  • Create credit memos if necessary and turn into Manager.
  • File documents in Docuware. Examples credit card authorization forms, tax exempt forms, customer demand letters, W-9, Credit applications.
  • Review credit applications for completion and note the accounts.
  • Applications of credit invoices to invoices (Adjustments)
  • Run credit cards for all customers calling in as well as monthly CC authorization customers.
  • Aid in the distribution of Statements to all customers.
  • Monitor the aging daily for issues, past due invoices, etc.
  • Communication with all the departments within Smile to aid customers and collect funds.
  • Research and reconcile commercial, government, Sharp accounts, dealers, and Major accounts.
  • Weekly every Monday go thru the aging to place accounts on hold or remove holds based on the funding from the previous week.

 

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma / GED
  • Minimum Experience Required: 2 years of Customer Service &/or clerical billing experience.
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, Power Point), Windows operating software, basic Internet searching, 10 Key &/or calculator, and office equipment (copier/printer, multi-line phones).
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well under pressure and with deadlines. Able to maintain a positive work environment, and exhibit cooperative behavior.

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Smile Business Products has an position available as an Administrative Biller.   This position works closely with customers to obtain meter readings from contracted customers via fax, email, and phone, invoice customers for machine maintenance usage and determine profitability of contracts to quote necessary amendments. The position also includes data entry for sales transactions & contracts within Company software, customer account reviews, research and assisting our Finance department with reconciliation.  Handle Billing Disputes, Contract Cancellations, and issues as needed.

 

Essential Functions:

  • Contact customers to obtain meter readings for their Copiers, Faxes and Printers.
  • Provide impeccable Customer Support via email, phone & fax.
  • Renew maintenance agreements yearly; increase pricing, review account history and account for overages.
  • Handle incoming customer queries regarding their accounts in full. Act as a liaison between the customer & their leasing company to clarify any billing issues & account questions when needed.
  • Quote customers & Sales Reps for maintenance agreements and explain terms and conditions of such. (make changes/adjustments to contracts as needed)
  • Obtain PO’s, and in some cases secure confidential payment details from clients to ensure proper payment and agreeance of terms
  • Cancel maintenance agreements/ Prorate account accordingly while following all Smile maintenance cancellation procedures
  • Review all maintenance invoices & contracts for accuracy
  • Scanning / Indexing / Filing in Document Management Software

Once contract training is fulfilled, additional equipment & sales billing training will occur.

This would entail: Processing, Scheduling & Invoicing Customer Moves, Rental Returns, Interdealer Ship-Ins, Surge Protector Returns, and Loaner Machines. Review, Process & Invoice Equipment, Accessories, Networking, SmileTEL, and Document Management Sales.

 

These duties may also be required:

  • Processing customer requested Service Repair and/or Supplies

 

Knowledge, Skill and Experience:

  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • Minimum Experience Required: 2 years of Customer Service & Billing experience.
  • Skills Required: Computer literate, Ability to Multi-task, Strong communication skills. Problem Solving, Friendly Disposition and Motivated.  Must work well under pressure and with specific deadlines.

 

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

 

Smile Business Products has an position available as an Inventory Control Clerk.

 

Essential Functions:

  • Sign for all non-freight deliveries/back-up for freight checking in.
  • Physically check in items on packing slips.
  • Receive all items into E-Auto. Print and apply all barcodes. Put all items away.
  • Take out trash and cardboard.
  • Scan receiving to A/P.
  • First contact for all technician/shop part requests and transfers.
  • Complete credits returned from technicians and branch locations.
  • Create and apply RTV orders.
  • Write items that are low on stock on the white board.
  • Assist in stocking Supplies.
  • Stock all parts
  • Cycle counts.
  • Bin audits.
  • Work on miscellaneous reports/Data clean-up/projects.
  • Create Snap, NJPA, and Interdealer Purchase Orders.
  • Assist in Buying as needed / Buyer back-up
  • Assist in UPS / UPS back-up.

 

Knowledge, Skill and Experience:

  • Intermediate to advanced knowledge of Receiving and Inventory.
  • Intermediate to advanced knowledge of computer systems & computer applications.
  • Above average written and oral communication skills.
  • Ability to work under pressure and adhere to established deadlines.
  • Self-starter with strong work ethic.

 

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.