Our copier repair service is the best in town! Smile has invested significant resources in training our service technicians and providing them with the latest technological tools. This ensures that our customers receive superior service with unmatched responsiveness.
Smile’s Service Department has been recognized by Sharp Electronic for achieving the highest service award – Platinum Level Service Provider. This is our 11th consecutive year that Smile has received the Platinum Level Service Award. For more information about this award and to download a brochure, click here.
All Smile technicians are factory trained at the highest levels on the equipment that they service. This level of training combined with an average service experience of 20 years means that your copier repair issues will be resolved on the first visit. Smile knows that technology is constantly changing and evolving, and, to keep pace, Smile technicians are consistently cross-trained on all aspects of the equipment the service in the field. This includes everything from copier mechanical repair to troubleshooting and correcting common computer network errors associated with your copier. Smile technicians are factory trained on Sharp, Lexmark, Epson, Fujitsu, HP, and many more.
Office technologies today have varying capabilities and applications. Smile understands that no two customers use their copier in quite the same way. This is why Smile technicians are committed to understanding your unique needs and working with you to achieve your technology goals. We understand how essential copiers are to your business.
By maximizing the abilities of your copier and giving you peace of mind, your company can run more productively.
As the copier became digitized and evolved into the MFP, businesses grew more reliant on their equipment, needing it to be operational as much as possible. When your equipment is down, Smile responds. Smile has guaranteed its customers an average emergency response time of 2 hours, as well as, an average overall response time of 4 hours on all service calls. In each and every quarter since Smile’s inception, this response promise has been kept. We will continue to maintain this high level of responsiveness because we know you rely on your copier today more than ever before.
Network Operating Center = Help Desk
Besides being known for their friendly disposition, Smile’s dispatchers are trained to route your call to the technician who can resolve your issue as quickly as possible, either in the field or with our Help Desk. Our state of the art Help Desk is staffed not only by factory trained technicians, but also by Certified Network Engineers. Our ultimate goal is to get your back up and running ASAP!
Time and Materials
Smile services most all makes and models of copiers, faxes, printers, scanners at competitive rates. Our technicians will evaluate the repairs necessary and assist you in determining whether it is more effective to repair or replace your copier.
In addition to providing time and materials repair, Smile also offers all-inclusive copier maintenance programs that include parts, labor, toner, automatic meter collection and unlimited access to our Help Desk, all at low monthly rates.