Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Systems Administrator (Sacramento, CA) - NEW

System Administrator

Smile Business Products is looking for a Systems Administrator to join our team.  The Systems Administrator maintains customer environments, specifically, networking solutions as covered by a SmileNET agreement. The Systems Administrator may also work on a projects to stabilize, establish, and maintain network service for clients at a high professional level. The Systems Administrator may be requested to lead targeted training efforts for the team as a whole on occasion.

Additionally, the Systems Administrator should stay abreast of emerging technologies, primarily in IT, to be able to properly maintain appropriate technology environments so customers’ needs can be met in the future. The Systems Administrator may also work on projects when additional technical knowledge and experience is required. The Managed Services Manager will direct that need if it becomes necessary.

Key responsibilities and accountabilities:

  1. Maintain, and upgrade Microsoft Windows server operating systems and applications and other systems as appropriate, and will recognize and troubleshoot problems with server hardware and applications software for customers of Smile.
  2. Install and configure Microsoft Windows server operating systems and applications and other systems as appropriate.
  3. Establish and maintain documentation of customer environments utilizing Smile provided tools.
  4. Maintain customer’s inventory of technological devices and document appropriately.
  5. Work with outside vendors as needed on a per customer basis.
  6. Maintain backup systems for customers.
  7. Recommend software and hardware enhancements for any changes or upgrades to a customer environment.
  8. Diagnose and correct computer systems issues as dispatched by the Managed Services Supervisor and appropriately document and close linked call, in a timely manner, in the company’s ERP software.
  9. The job may require flexibility to coordinate with other schedules and may require work after normal business hours.
  10. Complete escalated calls from lower support tiers as dispatched by Managed Services Supervisor.
  11. The job may also require support in the field at customer locations. Because of this there will be driving.

Knowledge, Skill and Experience:

  1. Bachelor’s degree in Computer Science in IT with MIS experience and/or a minimum of 10 years serving a high level capacity of client network services (or equivalent).
  2. MCSA in the Server practice strongly preferred.
  3. MCSA in Virtualization, O365, or SQL not required but happily accepted.
  4. Advanced understanding and experience with Microsoft Exchange (2010, 2013, 2016, O365), Microsoft Server (2012, 2012 R2, 2016), Microsoft Windows OS (7, 8, 10), and Network Management and Administration in the SMB market.
  5. Advanced understanding of HyperV and/or VMware.
  6. Strong understanding of external internet service providers (ie: telephone and internet providers)
  7. Advanced knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
  8. Strong level of knowledge and experience with the maintenance and recovery of backup and disaster recovery solutions.
  9. Strong communication skills, team player, self-motivated, comfortability with managing a project, and keen attention to detail all required.
  10. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Sales Manager (Sacramento, CA) - NEW

Smile Business Products is looking for a Sales Manager for our Sacramento location.  This position is responsible for providing Leadership, Management and Direction for Sales Representatives.

Essential Functions:

  • Manages Day-to-Day Sales Activities that facilitate Sales Business plan achievement for revenue. Develop the required sales Activities, Strategies, Processes, and Staffing to achieve annual and monthly revenue goals. Perform reviews and report the Sales Teams performance to the VP Sales.
  • Clearly communicate expectations for each sales representative and hold them accountable for meeting those expectations.
  • Provide and demonstrates leadership to the Sales Team that facilitates achievement of the Sales Business Plan by working individually with assigned Sales Representatives and coordinating with the Sales Support team.
  • Maintains an understanding, adhere to, and enforce all Company Policies, programs, and guidelines. Clearly communicate Smile’s vision and direction for Sales and Marketing to the Sales Team.
  • Creates and maintains a positive atmosphere conducive to the growth and development of Sales Representatives. Provide the ongoing training, motivation, development and recognition of sales representatives to meet both Sales Team and individual goals. Ensuring the best resources and training are deployed to successfully meet and exceed the Sales Business Plan.
  • Participate in a problem resolution process that addresses specific responsibilities, actions, escalation protocols, and timelines for resolution and reporting, as set by the Vice President of Sales.

Knowledge, Skill and Experience:

  • At least 2 years of outside sales experience, industry specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • College degree preferred but not required.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment.

We offer a Competitive Salary + Commission, Company Car, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.

Business Development Representative (Chico and Sacramento, CA)

Smile is growing our Business Development department and we are looking for qualified candidates.

Job Summary:

This position is responsible for initiating the sales process, obtaining and generating leads by cold calling and setting appointments for the Outside Account Managers.  This includes researching and targeting companies to generate interest and leads.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay  including commissions, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Account Manager (Lathrop, Redding/Chico, Napa, Salinas and Sacramento, CA)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.