Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Telephony Help Desk Technician (Sacramento, CA) - NEW

Smile Business Products is looking for a Telephony Help Desk Technician to join our IT Department in our Network Operating Center.

Job Summary:

Reporting to the Help Desk Manager and working closely with the Telephony Engineer(s), the Telephony/Helpdesk Technician primarily assists in the maintenance of customer environments, specifically, telephony system as covered by a SmileTEL agreement. This assistance is primarily remote, but on-site support may be required. The Telephony/Helpdesk Technician also acts as a first line of triage for other areas such as print and/or networking when not actively working on SmileTEL calls. Additionally, the Telephony / Help Desk Technician will assist the Telephony Engineer(s) with Projects. These projects may include onboarding for new clients or major changes for existing clients. The Telephony/Help Desk Technician may act as a first line of triage for other areas, such as print and/or networking, when not actively working on SmileTEL calls.

Key responsibilities and accountabilities:

      • Troubleshoot Telephony issues through service calls placed to the Help Desk such as, but not limited to;
        • Handset and Server issues.
        • System changes such as holiday recordings or new user setups.
      • Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to;
        • Print Driver support and network printing.
        • Scanning and Faxing.
        • Desktop, E-Mail, FTP, or network share setup and profiles.
      • Assist with the install, maintenance, and upgrades telecommunications networks, including but not limited to, telephony servers and phone handsets, and applications and other systems as appropriate.
      • Maintain, as requested, the documentation of customer environments.
      • Assist with the maintenance of customer’s inventory of technological devices and document appropriately.
      • Diagnose and correct telephony systems issues as dispatched by the Help Desk Manager and appropriately document and close calls, in a timely manner
      • The job may require flexibility to coordinate with other schedules and may require work after normal business hours.
      • The job may also require field support at customer locations.

Knowledge, Skill and Experience:

    • High School diploma required and some College preferred.
    • Basic understanding and experience working with telecommunication systems in a small to medium sized company.
    • Any telecommunication certificates (ie; Mitel or NEC) are a benefit but not required.
    • Basic VOIP knowledge or understanding.
    • Familiarly with building MPOE and telco closets.
    • Knowledge of 66 blocks, 110 punch downs, toning, crimp RJ45 or punch down a CAT5/6, etc.
    • Basic to Intermediate understanding and experience with Microsoft Windows OS (7, 8, 10)
    • Basic understanding of external internet service providers (ie: telephone and internet providers)
    • Basic knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
    • Strong communication skills, team player, self-motivated and keen attention to detail.
    • Must have a valid driver’s license with a clean DMV record
    • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer a Competitive Salary, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.

Junior System Administrator (Sacramento, CA) - NEW

Smile Business Products is looking for a Junior System Administrator to join our Managed Services Team.

Junior System Administrator

Reporting to the Managed Services Manager, and working closely with the Systems Administrator(s), the Junior Systems Administrator maintains customer environments, specifically, networking solutions as covered by a SmileNET agreement. The Junior Systems Administrator may also work on projects team to stabilize, establish, and maintain network service for clients at a high professional level.

Additionally, the Junior Systems Administrator should stay abreast of emerging technologies, primarily in IT, to be able to properly maintain appropriate technology environments, working with the Systems Administrator, so customers’ needs can be met in the future. The Junior Systems Administrator may also work on projects when additional technical knowledge and experience is required. The Managed Services Manager will direct that need if it becomes necessary.

Essential Functions:

  1. Maintain, and upgrade Microsoft Windows server operating systems and applications and other systems as appropriate, and will recognize and troubleshoot problems with server hardware and applications software for customers of Smile.
  2. Working with the Systems Administrator install and configure Microsoft Windows server operating systems and applications and other systems as appropriate.
  3. Establish, as requested, and maintain documentation of customer environments.
  4. Maintain customer’s inventory of technological devices and document appropriately.
  5. Work with outside vendors as needed on a per customer basis.
  6. Maintain backup systems for customers.
  7. When requested, recommend software and hardware enhancements to the Systems Administrator for any changes or upgrades to a customer environment.
  8. Diagnose and correct computer systems issues as dispatched by the Managed Services Supervisor and appropriately document and close linked call, in a timely manner, in the company’s ERP software.
  9. The job may require flexibility to coordinate with other schedules and may require work after normal business hours.
  10. The job may also require support in the field at customer locations. Because of this there will be driving involved on a varying basis.

Knowledge, Skill and Experience:

  1. AA or AS degree in Computer Science in IT with MIS experience and/or a minimum of 3 years serving a high level capacity of client network services (or equivalent).
  2. MCSA in the Windows practice strongly preferred.
  3. Basic to Intermediate understanding and experience with Microsoft Exchange 2010, 2013 strongly preferred, Microsoft Server 2008 R2 & 2012, Microsoft Windows OS (7, 8, 10), and Network Management and Administration in the SMB market.
  4. Strong understanding of external internet service providers (ie: telephone and internet providers)
  5. Basic knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
  6. Strong level of knowledge and experience with the maintenance and recovery of backup and disaster recovery solutions.
  7. Strong communication skills, team player, self-motivated and keen attention to detail.
  8. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer a Competitive Salary, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.

Commercial Billing Administrator (Sacramento, CA) - NEW

Smile Business Products is looking someone to join our Billing Team! This person has multiple duties including obtaining  meter readings from contracted customers, via fax, email, and phone. Invoice customers for machine maintenance usage. Determine profitability of contracts to quote necessary amendments. Data entry for sales transactions & contracts within Company software.  Customer Account Reviews, Research and assisting our Finance dept. with reconciliation.  Handle Billing Disputes, Contract Cancellations, and issues as needed.

Essential Functions:

  1. Contact customers to obtain meter readings for their Copiers, Faxes and Printers.
  2. Provide impeccable Customer Support via email, phone & fax.
  3. Renew maintenance agreements yearly; increase pricing, review account history and account for overages.
  4. Handle incoming customer queries regarding their accounts in full. Act as a liaison between the customer & their leasing company to clarify any billing issues & account questions when needed.
  5. Quote customers & Sales Reps for maintenance agreements and explain terms and conditions of such. (make changes/adjustments to contracts as needed)
  6. Obtain PO’s, and in some cases secure confidential payment details from clients to ensure proper payment and agreeance of terms
  7. Cancel maintenance agreements/ Prorate account accordingly while following all Smile maintenance cancellation procedures
  8. Review all maintenance invoices & contracts for accuracy
  9. Scanning / Indexing / Filing in Document Management Software Once contract training is fulfilled, additional equipment & sales billing training will occur.
  10. Once contract training is fulfilled, additional equipment & sales billing training will occur.
  11. This would entail: Processing, Scheduling & Invoicing Customer Moves, Rental Returns, Interdealer Ship-Ins, Surge Protector Returns, and Loaner Machines. Review, Process & Invoice Equipment, Accessories, Networking, SmileTEL, and Document Management Sales

These duties may also be required:

  1. Processing customer requested Service Repair and/or Supplies

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) required: High School Diploma/ GED
  2. Minimum Experience Required: 2 years of Customer Service & Billing experience.
  3. Skills Required: Computer literate, Ability to Multi-task, Strong communication skills. Problem Solving, Friendly Disposition and Motivated.  Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Sales Manager (Sacramento, CA) - NEW

Smile Business Products is looking for a Sales Manager for our Sacramento location.  This position is responsible for providing Leadership, Management and Direction for Sales Representatives.

Essential Functions:

  • Manages Day-to-Day Sales Activities that facilitate Sales Business plan achievement for revenue. Develop the required sales Activities, Strategies, Processes, and Staffing to achieve annual and monthly revenue goals. Perform reviews and report the Sales Teams performance to the VP Sales.
  • Clearly communicate expectations for each sales representative and hold them accountable for meeting those expectations.
  • Provide and demonstrates leadership to the Sales Team that facilitates achievement of the Sales Business Plan by working individually with assigned Sales Representatives and coordinating with the Sales Support team.
  • Maintains an understanding, adhere to, and enforce all Company Policies, programs, and guidelines. Clearly communicate Smile’s vision and direction for Sales and Marketing to the Sales Team.
  • Creates and maintains a positive atmosphere conducive to the growth and development of Sales Representatives. Provide the ongoing training, motivation, development and recognition of sales representatives to meet both Sales Team and individual goals. Ensuring the best resources and training are deployed to successfully meet and exceed the Sales Business Plan.
  • Participate in a problem resolution process that addresses specific responsibilities, actions, escalation protocols, and timelines for resolution and reporting, as set by the Vice President of Sales.

Knowledge, Skill and Experience:

  • At least 2 years of outside sales experience, industry specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • College degree preferred but not required.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment.

We offer a Competitive Salary + Commission, Company Car, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.

Business Development Representative (Redding/Chico and Sacramento, CA)

Smile is growing our Business Development department and we are looking for qualified candidates.

Job Summary:

This position is responsible for initiating the sales process, obtaining and generating leads by cold calling and setting appointments for the Outside Account Managers.  This includes researching and targeting companies to generate interest and leads.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay  including commissions, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Account Manager (Lathrop, Redding/Chico, Napa and Sacramento, CA)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.