Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Billing Administrator - NEW

Smile Business Products is looking for an Billing Administrator to join our team. The primary responsibilities of this role will be billing multiple types of contracts including customer account reviews, disputes and other billing issues.

Job Summary:

 Obtain meter readings from contracted customers via fax, email, and phone. Invoice customers for machine maintenance usage. Determine profitability of contracts to quote necessary amendments. Data entry for sales transactions & contracts within Company software.  Customer Account Reviews, Research and assisting our Finance dept. with reconciliation.  Handle Billing Disputes, Contract Cancellations, and issues as needed.

Essential Functions:

  • Contact customers to obtain meter readings for their Copiers, Faxes and Printers.
  • Provide impeccable Customer Support via email, phone & fax.
  • Renew maintenance agreements yearly; increase pricing, review account history and account for overages.
  • Handle incoming customer queries regarding their accounts in full. Act as a liaison between the customer & their leasing company to clarify any billing issues & account questions when needed.
  • Quote customers & Sales Reps for maintenance agreements and explain terms and conditions of such. (make changes/adjustments to contracts as needed)
  • Obtain PO’s, and in some cases secure confidential payment details from clients to ensure proper payment and agreeance of terms
  • Cancel maintenance agreements/ Prorate account accordingly while following all Smile maintenance cancellation procedures
  • Review all maintenance invoices & contracts for accuracy
  • Scanning / Indexing / Filing in Document Management Software
  • Other duties assigned

Once contract training is fulfilled, additional equipment & sales billing training will occur. This would entail: Processing, Scheduling & Invoicing Customer Moves,      Rental Returns, Interdealer Ship-Ins, Surge Protector Returns, and Loaner Machines. Review, Process & Invoice Equipment, Accessories, Networking, SmileTEL, and Document Management Sales. Processing customer requested Service Repair and/or Supplies

Knowledge, Skill and Experience:

  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • Minimum Experience Required: 2 years of Customer Service & Billing experience.
  • Skills Required: Computer literate, Ability to Multi-task, Strong communication skills. Problem Solving, Friendly Disposition and Motivated.  Must work well under pressure and with specific deadlines.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Job Type: Full-time

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Help Desk Technician 1 - NEW

Smile Business Products is looking for a Help Desk Technician to join our Network Services Team. The primary purpose of this role is to handle entry-level incoming help desk trouble tickets and assist with requests from all end-users, either via the help desk software, phone, or email. This role will be responsible for supporting copiers, desktops, laptops, printers and more. Calls received are the first line of triage for Smile’s customers so must be handled with excellent customer service.

Essential Functions:
Troubleshoot information technology issues, including software, hardware, and networking through service calls placed to the Help Desk such as, but not limited to;

  • Basic networking issues.
  • Desktop hardware issues.
  • E-Mail issues.
  • Line of Business software supported on contract.

Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to;

  • Print Driver support and network printing/scanning/faxing.
  • Desktop, E-Mail, FTP, or network share setup and profiles.

Complete calls placed to the Help Desk according to company SLA’s (Service Level Agreement).

Provide customer communication on service calls received, in progress, and completed.

Work with other technicians in the NOC to lend assistance when requested.

Assist the Projects Team on any project that requires additional support as dispatched by the Managed Services Manager for any technologies sold and serviced by Smile.

Knowledge, Skill and Experience:

High School diploma required and some college preferred.

MSCA: Windows 10 and CompTIA Network+ certification strongly recommended.

Ability to achieve Sharp Gold Certification required.

Basic operating/troubleshooting knowledge of;

  • Windows 7, 8, and 10.
  • Office 365, Office 2016, and Office 2019.
  • Windows printing and printer driver installation.
  • MFP networking and operation

Knowledge of Dell desktop or network equipment and industry RMM, ERP, and Remote Connection software a plus.

Strong phone and communication skills with keen attention to detail.

Ability to bend and lift general office equipment up to 50 pounds.

Valid California driver’s license with a good driving record and proof of insurance.

Job Type: Full-time

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Inventory Control Clerk - NEW

Smile Business Products is looking for an Inventory Control Clerk to work in our main warehouse. The primary responsibilities of this role will be to help manage the inventory control system, maintain product inventory, rectify miscalculate inventory, report findings to management and make recommendations for improvement as necessary.

Essential Functions:

  • Sign for all non-freight deliveries/back-up for freight checking in.
  • Physically check in items on packing slips.
  • Receive all items into E-Auto. Print and apply all barcodes. Put all items away.
  • Take out trash and cardboard.
  • Scan receiving to A/P.
  • First contact for all technician/shop part requests and transfers.
  • Complete credits returned from technicians and branch locations.
  • Create and apply RTV orders.
  • Write items that are low on stock on the white board.
  • Assist in stocking Supplies.
  • Stock all parts.
  • Cycle counts.
  • Bin audits.
  • Work on miscellaneous reports/Data clean-up/projects.
  • Create Snap, Sourcewell, and Interdealer Purchase Orders.
  • Assist in Buying as needed / Buyer back-up
  • Assist in UPS / UPS back-up.
  • Other duties assigned.

Knowledge, Skill and Experience:

  • Intermediate to advanced knowledge of Receiving and Inventory.
  • Intermediate to advanced knowledge of computer systems & computer applications.
  • Above average written and oral communication skills.
  • Ability to work under pressure and adhere to established deadlines.
  • Self-starter with strong work ethic.
  • Physically able to lift heavy objects. Ability to lift and move objects up to 70 pounds using proper safety methods.
  • Ability to stand for long periods of time.
  • Minimum Education (or substitute experience) Required: High School Diploma/GED
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment.

Job Type: Full-time

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Jr System Administrator - NEW

Smile Business Products is looking for a Jr Systems Administrator to join our Network Services Team. The primary purpose of this role is to maintains customer environments, specifically, networking solutions as covered by a SmileNET agreement. The Junior Systems Administrator may also work on projects team to stabilize, establish, and maintain network service for clients at a high professional level.

Additionally, the Junior Systems Administrator should stay abreast of emerging technologies, primarily in IT, to be able to properly maintain appropriate technology environments, working with the Systems Administrator, so customers’ needs can be met in the future. The Junior Systems Administrator may also work on projects when additional technical knowledge and experience is required. The Managed Services Manager will direct that need if it becomes necessary.

Essential Functions:

  • Maintain, and upgrade Microsoft Windows server operating systems and applications and other systems as appropriate, and will recognize and troubleshoot problems with server hardware and applications software for customers of Smile.
  • Working with the Systems Administrator install and configure Microsoft Windows server operating systems and applications and other systems as appropriate.
  • Establish, as requested, and maintain documentation of customer environments.
  • Maintain customer’s inventory of technological devices and document appropriately.
  • Work with outside vendors as needed on a per customer basis.
  • Maintain backup systems for customers.
  • When requested, recommend software and hardware enhancements to the Systems Administrator for any changes or upgrades to a customer environment.
  • Diagnose and correct computer systems issues as dispatched by the Managed Services Supervisor and appropriately document and close linked call, in a timely manner, in the companies ERP software.
  • The job may require flexibility to coordinate with other schedules and may require work after normal business hours.
  • The job may also require support in the field at customer locations. Because of this there will be driving involved on a varying basis.
  • Other duties assigned.

Knowledge, Skill and Experience:

  • AA or AS degree in Computer Science in IT with MIS experience and/or a minimum of 3 years serving a high level capacity of client network services (or equivalent).
  • MCSA in the Windows practice strongly preferred.
  • Basic to Intermediate understanding and experience with Microsoft Exchange 2010, 2013 strongly preferred, Microsoft Server 2008 R2 & 2012, Microsoft Windows OS (7, 8, 10), and Network Management and Administration in the SMB market.
  • Strong understanding of external internet service providers (ie: telephone and internet providers)
  • Basic knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
  • Strong level of knowledge and experience with the maintenance and recovery of backup and disaster recovery solutions.
  • Strong communication skills, team player, self-motivated and keen attention to detail.
  • Valid California driver’s license with a good driving record and proof of insurance.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Job Type: Full-time

We offer Competitive Salary, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

SALES - Business Development Representative (Sacramento, CA) - NEW

Smile Business Products is looking for Business Development Representatives to join our Sales Team. This position is responsible for initiating the sales process to help develop and maintain customer relations.  Working directly with our Outside Account Managers, Business Development Representatives identifies and research potential new business opportunities through phone calls, email contact or in-person appointments.   If you are motivated and results driven, and enjoy working in a team environment, we would like to meet you.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player
  • Other duties assigned

 

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive salary + commission, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

SALES - Account Manager (East Bay, Lathrop, Redding/Chico, Napa, Salinas, CA and Sparks NV) -NEW

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.