Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Receptionist | Customer Service (Sacramento, CA) - NEW

Smile Business Products is looking for a Receptionist | Customer Service Representative for our Sacramento office. We are looking for someone who can quickly and professionally answer incoming phone calls and direct to the appropriate destination. Politely greet and direct guests that come into office. Perform all essential functions for the front desk.

Essential Functions:

  • Answer multiple phone lines quickly, professionally, and accurately route calls to appropriate staff members.
  • Open, sort, date stamp, and distribute mail.
  • Greet incoming guests and route to appropriate staff member.
  • Fold, stuff, and stamp outgoing mail using postage machine, as needed.
  • Maintain postage machine (repair, ink, postage, stickers, etc.).
  • Log all incoming checks into a password protected Excel spreadsheet and email to accounting department.
  • Scan checks into automated document management program.
  • Scanning/ Indexing/ Filing in automated document management program, as needed.
  • Forward incoming faxes to appropriate staff members.
  • Distribute, maintain, and order office supplies.
  • Other duties assigned.

These duties may also be required:

  • Review tech work and make corrections, as needed.
  • Enter In-Shop setups into e-automate software.
  • Take incoming service calls when possible.
  • Inform customers of all rates, response times, and procedures.
  • Act as a liaison between customer and service technician.
  • Place, reassign, and correct service calls for technicians, as needed.
  • Check open orders (non-supplies) for supply orders incorrectly labeled.

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) Required: High School Diploma/ GED
  2. Minimum Experience Required:  5 years of customer service experience
  3. Skills Required: Ability to multi-task, Attention to Detail, Problem Solving. Friendly Disposition and Motivated. Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Account Manager (Lathrop, Redding/Chico, Napa, Salinas, CA and Sparks NV)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.