Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Systems Administrator- (Sacramento) NEW

Smile Business Products is looking for a Systems Administrator to join our team.

Key responsibilities and accountabilities:

  • Maintain, and upgrade Microsoft Windows server operating systems and applications and other systems, as appropriate. Recognize and troubleshoot problems with server hardware and applications software for customers of Smile.
  • Install and configure Microsoft Windows server operating systems and applications and other systems, as appropriate.
  • Establish and maintain documentation of customer environments utilizing company provided tools.
  • Maintain customer’s inventory of technological devices and document appropriately.
  • Work with outside vendors, as needed.
  • Maintain backup systems for customers.
  • Work on projects to establish, stabilize, and maintain network service for customers.
  • May lead some targeted training efforts for the team.
  • Recommend software and hardware enhancements for any changes or upgrades to customers environment.
  • Diagnose and correct computer system issues and appropriately document and close linked call in a timely manner within the companies ERP software.
  • Flexibility to coordinate with other schedules and may require work outside of normal business hours.
  • Complete escalated calls, as assigned
  • May require travel to customer location(s) to provide field support.
  • Other duties assigned.

Knowledge, Skill and Experience:

  • Bachelor’s degree in Computer Science in IT with MIS experience and/or a minimum of 8 years serving a high-level capacity of client network services (or equivalent).MCSA in the Server practice strongly preferred.
  • MCSA in Virtualization, O365, or SQL strongly preferred.
  • Advanced understanding and experience with Microsoft Exchange (2013, 2016, O365), Microsoft Server (2012 R2, 2016, 2019), Microsoft Windows OS (7, 8, 10), and Network Management and Administration in the SMB market.
  • Advanced understanding of HyperV and/or VMware.
  • Strong understanding of external internet service providers (i.e.: telephone and internet providers)
  • Advanced knowledge of anti-virus software, firewalls, intrusion detection systems and other network security measures.
  • Strong level of knowledge and experience with the maintenance and recovery of backup and disaster recovery solutions.
  • Strong communication skills, team player, self-motivated, comfortable with managing a project, and keen attention to detail all required.
  • Valid Driver’s License with good driving record.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

SALES - Sales Manager (Chico) - NEW

Smile Business Products is seeking a highly motivated, results driven selling Sales Manager. This position will be responsible for achieving corporate sales goals by driving net new growth and expanding current business within our service area.  The Sales Manager will also be responsible for providing strategic direction and leadership to our Account Managers and Business Development Representatives.  If you are looking for a challenging career in a well-established and successful company, then this is the opportunity for you!!

Essential Functions:

  • Manages day-to-day sales activities that facilitate Sales Business Plan achievement for revenue. Develop the required sales activities, strategies, processes, and staffing to achieve annual and monthly revenue goals. Report the Sales Team performance to the VP of Sales.
  • Clearly communicate expectations for each Sales Representative and hold them accountable for meeting those expectations.
  • Provide and demonstrates leadership to the Sales Team that facilitates achievement of the Sales Business Plan by working individually with assigned Sales Representatives and coordinating with the Sales Support Team.
  • Maintains an understanding, adhere to, and enforce all company policies, programs, and guidelines. Clearly communicate Smile’s mission, vision and direction for Sales and Marketing to the Sales Team.
  • Creates and maintains a positive atmosphere conducive to the growth and development of Sales Representatives. Provide the ongoing training, motivation, development and recognition of Sales Representatives to meet both sales team and individual goals.  Ensuring the best resources and training are deployed to successfully meet and exceed the Sales Business Plan.
  • Participate in a problem resolution process that addresses specific responsibilities, actions, escalation protocols, and timelines for resolution and reporting, as set by the VP of Sales.
  • Other duties assigned

Knowledge, Skill and Experience: 

  • Managing and executing the sales cycle.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Ability to work independently.
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: At least 2 years Sales Manager experience required, industry specific preferred.
  • Successful applicant must pass a post-offer background check and drug screening as a condition of employment

We offer Competitive Salary + Commission, Company Car, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

SALES - Business Development Representative (Sacramento)

Smile Business Products is looking for Business Development Representatives to join our Sales Team. This position is responsible for initiating the sales process to help develop and maintain customer relations.  Working directly with our Outside Account Managers, Business Development Representatives identifies and research potential new business opportunities through phone calls, email contact or in-person appointments.   If you are motivated and results driven, and enjoy working in a team environment, we would like to meet you.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player
  • Other duties assigned

 

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive salary + commission, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Billing Administrator

Smile Business Products is looking for an Billing Administrator to join our team. The primary responsibilities of this role will be billing multiple types of contracts including customer account reviews, disputes and other billing issues.

Job Summary:

 Obtain meter readings from contracted customers via fax, email, and phone. Invoice customers for machine maintenance usage. Determine profitability of contracts to quote necessary amendments. Data entry for sales transactions & contracts within Company software.  Customer Account Reviews, Research and assisting our Finance dept. with reconciliation.  Handle Billing Disputes, Contract Cancellations, and issues as needed.

Essential Functions:

  • Contact customers to obtain meter readings for their Copiers, Faxes and Printers.
  • Provide impeccable Customer Support via email, phone & fax.
  • Renew maintenance agreements yearly; increase pricing, review account history and account for overages.
  • Handle incoming customer queries regarding their accounts in full. Act as a liaison between the customer & their leasing company to clarify any billing issues & account questions when needed.
  • Quote customers & Sales Reps for maintenance agreements and explain terms and conditions of such. (make changes/adjustments to contracts as needed)
  • Obtain PO’s, and in some cases secure confidential payment details from clients to ensure proper payment and agreeance of terms
  • Cancel maintenance agreements/ Prorate account accordingly while following all Smile maintenance cancellation procedures
  • Review all maintenance invoices & contracts for accuracy
  • Scanning / Indexing / Filing in Document Management Software
  • Other duties assigned

Once contract training is fulfilled, additional equipment & sales billing training will occur. This would entail: Processing, Scheduling & Invoicing Customer Moves,      Rental Returns, Interdealer Ship-Ins, Surge Protector Returns, and Loaner Machines. Review, Process & Invoice Equipment, Accessories, Networking, SmileTEL, and Document Management Sales. Processing customer requested Service Repair and/or Supplies

Knowledge, Skill and Experience:

  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • Minimum Experience Required: 2 years of Customer Service & Billing experience.
  • Skills Required: Computer literate, Ability to Multi-task, Strong communication skills. Problem Solving, Friendly Disposition and Motivated.  Must work well under pressure and with specific deadlines.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Job Type: Full-time

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Dispatch | Customer Service - (Napa) NEW

Smile Business Products is looking to fill a Dispatch |Customer Service position to join our team.  As [part of our Dispatch Team you will be responsible for the following:

Job Summary:

Answer incoming phone calls and direct to appropriate destination. Assist customers by listening to and relaying copier, connectivity, network and/or phone related issues to a service technician. Place service calls and supply orders into operating system.

Essential Functions:

  1. Provide impeccable customer service via phone and e-mail
  2. Answer incoming (high volume) phones calls and transfer to appropriate destination
  3. Process incoming service calls and troubleshoot with customer when possible
  4. Process incoming supply requests and obtain meter readings from the customer
  5. Inform customers of pricing (service, parts and supplies), response times, procedures, etc.
  6. Act as a liaison between customer and service technician
  7. Verify copier technician paperwork for accuracy
  8. Invoice chargeable service calls and supply orders
  9. Process service repair quotes and provide to sales rep and/or customer
  10. Scanning/ Indexing/ Filing in automated document management program
  11. Other duties assigned

These duties may also be required:

  1. Process incoming fax requests for service and supplies
  2. Credit and/or correct service calls and supply orders
  3. Follow-up on sub-contractor service calls and supply orders
  4. Cover front reception desk
  5. Open and deliver mail to the appropriate departments
  6. Data entry of checks and scanning for check log

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) Required: High School Diploma/ GED
  2. Minimum Experience Required:  5 years of previous customer service experience
  3. Skills Required: Ability to multi-task, Attention to Detail, Problem Solving. Friendly Disposition and Motivated. Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

SALES - Account Manager (Chico, East Bay, Lathrop, Redding/Chico, Napa, Salinas) -NEW

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.