Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Account Manager (Lathrop, Redding/Chico, Napa and Sacramento, CA)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Business Development Representative (Redding/Chico and Sacramento, CA)

Smile is growing our Business Development department and we are looking for qualified candidates.

Job Summary:

This position is responsible for initiating the sales process, obtaining and generating leads by cold calling and setting appointments for the Outside Account Managers.  This includes researching and targeting companies to generate interest and leads.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay  including commissions, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Commercial Billing Administrator (Sacramento, CA) - NEW

Smile Business Products is looking someone to join our Billing Team! This person has multiple duties including obtaining  meter readings from contracted customers, via fax, email, and phone. Invoice customers for machine maintenance usage. Determine profitability of contracts to quote necessary amendments. Data entry for sales transactions & contracts within Company software.  Customer Account Reviews, Research and assisting our Finance dept. with reconciliation.  Handle Billing Disputes, Contract Cancellations, and issues as needed.

Essential Functions:

  1. Contact customers to obtain meter readings for their Copiers, Faxes and Printers.
  2. Provide impeccable Customer Support via email, phone & fax.
  3. Renew maintenance agreements yearly; increase pricing, review account history and account for overages.
  4. Handle incoming customer queries regarding their accounts in full. Act as a liaison between the customer & their leasing company to clarify any billing issues & account questions when needed.
  5. Quote customers & Sales Reps for maintenance agreements and explain terms and conditions of such. (make changes/adjustments to contracts as needed)
  6. Obtain PO’s, and in some cases secure confidential payment details from clients to ensure proper payment and agreeance of terms
  7. Cancel maintenance agreements/ Prorate account accordingly while following all Smile maintenance cancellation procedures
  8. Review all maintenance invoices & contracts for accuracy
  9. Scanning / Indexing / Filing in Document Management Software Once contract training is fulfilled, additional equipment & sales billing training will occur.
  10. Once contract training is fulfilled, additional equipment & sales billing training will occur.
  11. This would entail: Processing, Scheduling & Invoicing Customer Moves, Rental Returns, Interdealer Ship-Ins, Surge Protector Returns, and Loaner Machines. Review, Process & Invoice Equipment, Accessories, Networking, SmileTEL, and Document Management Sales

These duties may also be required:

  1. Processing customer requested Service Repair and/or Supplies

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) required: High School Diploma/ GED
  2. Minimum Experience Required: 2 years of Customer Service & Billing experience.
  3. Skills Required: Computer literate, Ability to Multi-task, Strong communication skills. Problem Solving, Friendly Disposition and Motivated.  Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Help Desk Technician (Sacramento, CA) - NEW

Smile Business Products is looking for a Help Desk Technician to join our IT Team in our Network Operating Center.

Job Summary:

Reporting to the Help Desk Manager the Help Desk Technician 1 primarily responds to remote service calls placed to the Help Desk. As a Help Desk Technician 1, the calls received, are the first line of triage for Smile’s customers and therefore must be handled with excellent customer service and response. The Help Desk Technician 1 will escalate tickets when unable to complete in a timely manner to the Help Desk Technician 2.

At the direction of the Help Desk Manager the Help Desk technician may be requested to assist on scheduled projects as required by any scope of work. The Help Desk Manager may also place and dispatch maintenance service calls for the Help Desk Technician 1 to complete as needed.

Essential Functions:

  1. Troubleshoot information technology issues, including software, hardware, and networking through service calls placed to the Help Desk such as, but not limited to;
    1. Desktop hardware issues.
    2. E-Mail issues.
    3. Line of Business software supported on contract.
    4. Basic networking issues.
  2. Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to;
    1. Print Driver support and network printing.
    2. Scanning.
    3. Faxing.
    4. Desktop, E-Mail, FTP, or network share setup and profiles.
  3. Complete calls placed on the Help Desk according to company SLA’s (Service Level Agreement).
  4. Provide customer communication on service calls received, in progress, and completed.
  5. Work with other technicians in the NOC to lend assistance when requested and ask for assistance when required.
  6. Assist the Projects team on any project that requires additional support as dispatched by the Managed Services Supervisor for any technologies sold and serviced by Smile.

Knowledge, Skill and Experience:

  1. High School diploma required and some College preferred.
  2. MSCA: Windows 10 strongly recommended.
  3. Basic operating/troubleshooting knowledge of;
    1. Windows XP, Vista, 7, 8, and 10.
    2. Office 2007, 2010, and 2013.
    3. Windows printing and printer driver installation.
    4. MFP networking and operation
  4. Dell desktop or network equipment, RMM, ERP, and Remote Connection software knowledge a plus.
  5. Strong phone and communication skills with keen attention to detail.
  6. Ability to bend and lift general office equipment up to 50 pounds.
  7. Valid California driver’s license with clean driving record and proof of insurance.
  8. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer a Competitive Salary, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.

Sales Manager (Sacramento, CA)

Smile Business Products is looking for a Sales Manager for our Sacramento location.  This position is responsible for providing Leadership, Management and Direction for Sales Representatives.

Essential Functions:

  • Manages Day-to-Day Sales Activities that facilitate Sales Business plan achievement for revenue. Develop the required sales Activities, Strategies, Processes, and Staffing to achieve annual and monthly revenue goals. Perform reviews and report the Sales Teams performance to the VP Sales.
  • Clearly communicate expectations for each sales representative and hold them accountable for meeting those expectations.
  • Provide and demonstrates leadership to the Sales Team that facilitates achievement of the Sales Business Plan by working individually with assigned Sales Representatives and coordinating with the Sales Support team.
  • Maintains an understanding, adhere to, and enforce all Company Policies, programs, and guidelines. Clearly communicate Smile’s vision and direction for Sales and Marketing to the Sales Team.
  • Creates and maintains a positive atmosphere conducive to the growth and development of Sales Representatives. Provide the ongoing training, motivation, development and recognition of sales representatives to meet both Sales Team and individual goals. Ensuring the best resources and training are deployed to successfully meet and exceed the Sales Business Plan.
  • Participate in a problem resolution process that addresses specific responsibilities, actions, escalation protocols, and timelines for resolution and reporting, as set by the Vice President of Sales.

Knowledge, Skill and Experience:

  • At least 2 years of outside sales experience, industry specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/ GED
  • College degree preferred but not required.
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment.

We offer a Competitive Salary + Commission, Company Car, Excellent Benefit Package (including medical, dental, vision, and life insurance). 401k package.  In addition, we provide tuition reimbursement, on-going training, and company events.