Smile Business Products is an Equal Opportunity Employer and has created an environment where people can succeed!

We currently have the following positions available:

Account Manager (Sacramento, Napa and Lathrop, CA)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Business Development Representative (Sacramento, CA)

Smile is growing our Business Development department and we are looking for qualified candidates.

Job Summary:

This position is responsible for initiating the sales process, obtaining and generating leads by cold calling and setting appointments for the Outside Account Managers.  This includes researching and targeting companies to generate interest and leads.

Essential Functions:

  • Exceptional phone skills
  • Database Management skill set
  • Work closely with Outside Account Managers to set and schedule appointments
  • Create and execute sales campaigns
  • Excellent oral and written communication skills
  • Maintain Territory Management System
  • Meet monthly goals
  • Team player

Knowledge, Skill and Experience:

  • Minimum Education required: High School Diploma; Bachelor’s degree or equivalent work experience preferred
  • Minimum Experience Required: 1 to 2 years proven Business Development or Sales Prospecting
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) Windows operating software, basic Internet searching, and the ability to use database management software.
  • Skills Required: Ability to Multi-task, Friendly Disposition, Attention to Detail, Problem Solving, Must work well with others and communicate.  Able to maintain a positive work environment, and exhibit cooperative behavior
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay  including commissions, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Customer Service | Dispatch (Sacramento, CA) NEW

Join our Administrative Team!

We are looking for a dynamic individual who can provide impeccable customer service via the phone and email.

Job Summary:

Answer incoming phone calls and direct to appropriate destination. Assist customers by listening to and relaying copier, connectivity, network and/or phone related issues to a service technician. Place service calls and supply orders into operating system.

Essential Functions:

  1. Provide impeccable customer service via phone and e-mail (being able to articulate both verbally and written form is required)
  2. Answer incoming (high volume) phones calls and transfer to appropriate destination
  3. Process incoming service calls and troubleshoot with customer when possible
  4. Process incoming supply requests and obtain meter readings from the customer
  5. Inform customers of pricing (service, parts and supplies), response times, procedures, etc.
  6. Act as a liaison between customer and service technician
  7. Verify copier technician paperwork for accuracy
  8. Invoice chargeable service calls and supply orders
  9. Process service repair quotes and provide to sales rep and/or customer
  10. Scanning/ Indexing/ Filing in automated document management program

These duties may also be required:

  1. Process incoming Sharp fax requests for service and supplies; fill out and return upon completion
  2. Credit and/or correct service calls and supply orders
  3. Forward incoming faxes
  4. Follow-up on sub-contractor service calls and supply orders
  5. Cover front reception desk
  6. Open and deliver mail to the appropriate departments
  7. Data entry of checks and scanning for check log

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) Required: High School Diploma/ GED
  2. Minimum Experience Required: 2 years of previous customer service experience
  3. Skills Required: Ability to multi-task, Attention to Detail, Problem Solving. Friendly Disposition and Motivated. Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Receptionist | Customer Service (Sacramento, CA) NEW

Smile is looking for an energetic receptionist who can multitask.  It’s a fast past job with incoming calls and other essential duties.

Job Summary: 

Quickly and professionally answer incoming phone calls and direct to the appropriate destination. Politely greet and direct guests that come into office. Perform all essential functions for the front desk.

Essential Functions:

  • Answer multiple phone lines quickly, professionally, and accurately route calls to appropriate staff members.
  • Open, sort, date stamp, and distribute mail.
  • Greet incoming guests and route to appropriate staff member.
  • Fold, stuff, and stamp outgoing mail using postage machine, as needed.
  • Maintain postage machine (repair, ink, postage, stickers, etc.).
  • Log all incoming checks into a password protected Excel spreadsheet and email to accounting department.
  • Scan checks into automated document management program.
  • Scanning/ Indexing/ Filing in automated document management program, as needed.
  • Forward incoming faxes to appropriate staff members.
  • Distribute, maintain, and order office supplies.

These duties may also be required:

  • Review tech work and make corrections, as needed.
  • Enter In-Shop setups into e-automate software.
  • Take incoming service calls when possible.
  • Inform customers of all rates, response times, and procedures.
  • Act as a liaison between customer and service technician.
  • Place, reassign, and correct service calls for technicians, as needed.
  • Check open orders (non-supplies) for supply orders incorrectly labeled.

Knowledge, Skill and Experience:

  1. Minimum Education (or substitute experience) Required: High School Diploma/ GED
  2. Minimum Experience Required: Previous customer service experience
  3. Skills Required: Ability to multi-task, Attention to Detail, Problem Solving. Friendly Disposition and Motivated. Must work well under pressure and with specific deadlines.
  4. Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.