Smile Business Products has created an environment where people can succeed! Smile Business Products is an Equal Opportunity Employer. We currently have the following positions available:

Account Manager (Chico, Sacramento, Napa, Lathrop, Walnut Creek, Salinas, CA and Sparks NV)

Smile Business Products is looking for Account Managers throughout Northern California.  This position is responsible for achieving sales quotas by driving sales revenue and market share in new or existing accounts.  Responsible for planning and organizing daily work schedule.  Keeps management informed by submitting activity reports.  Works with clients to evaluate, identify and understand their account needs and recommends changes in products and services.

Essential Functions:

  • Ability to effectively prospect for net new business.
  • Ability to build and develop a loyal customer base.
  • Follow up on new leads resulting from field activity.
  • Organizing sales visits to new or existing accounts.
  • Prepares presentations, demonstrations, proposals and sales contracts to new or existing accounts.
  • Resolves account/client issues by investigating problems, developing solutions and making recommendations.
  • Negotiate new or current contracts.
  • Maintains professional and technical working knowledge.
  • Ability to utilize sales database and related software.
  • Maintain + Exceed Set Standards for Sales Dept.
  • Ensure Communication Between Departments & All Levels of Management.

Knowledge, Skill and Experience: 

  • At least 2 years of outside sales experience, industry-specific preferred.
  • Ability to utilize sales database and related software.
  • Ability to work independently.
  • Excellent verbal and written communication skills, with the ability to communicate effectively on the phone, as well as, in person.
  • Strong technical skills, both from a data entry standpoint and navigation through multiple CSM tools.
  • Managing and executing the sales cycle.
  • Minimum Education (or substitute experience) required: High School Diploma/  GED
  • College degree preferred but not required.

We offer Competitive Pay, Excellent Benefits Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Billing Administrator (Sacramento & Chico, CA)

Join Smile’s Administrative Team!

We are looking to fill two positions within our Billing Department. The primary job summary includes the ability to obtain meter readings from contracted customers via fax, email, and phone. Produce, review & finalize invoices for maintenance agreements, sales transactions, and various goods and services provided.  Determine profitability of service to quote necessary amendments and requests for purchase orders.  Perform customer account reviews while researching and assisting our Finance dept. with reconciliation.  Handle billing disputes, cancellations, and customer requests/issues as needed.

Essential Functions:

  1. Provide impeccable customer support via email, phone & fax. Answer customer billing questions and troubleshoot billing issues and inquiries.
  2. Prepare Invoices while verifying any changes to support accurate and efficient billing processes and financial close.
  3. Review and bill customer service contracts, averaging 600 maintenance invoices per Biller, per month.
  4. Liaison between various vendors, leasing companies and our customer base.
  5. Audit customer database to ensure accuracy & emphasize software utilization for automated processes.
  6. Obtain purchase orders and confidential payment details from clients to ensure agreeance of terms & proper application.
  7. Assist Sales Department with identifying Managed Service opportunities with existing accts, retention and research.
  8. Keep Billing Manager informed of works in progress and completed projects. Consult Management regarding problems which hinder efficient completion of the duties and responsibilities of the position.
  9. Scanning / Indexing / Filing in Document Management Software
  10. Back-Up Reception & Dispatch. Answer incoming calls & field customer questions accordingly.
  11. Process requested Service Repairs and/or Supplies.

Knowledge, Skill and Experience Required:

  1. Minimum Education required: High School Diploma / GED
  2. Minimum Experience Required: 2 years of Customer Service &/or clerical billing experience.
  3. Proficient with Microsoft Office Suite (Word, Excel, Outlook, Power Point), Windows operating software, basic Internet searching, 10 Key &/or calculator, and office equipment (copier/printer, multi-line phones).
  4. Customer service oriented & negotiation skills. Strong communication with a bility to speak, read and write in English as well as prepare letters, documents and articles for publication.
  5. Able to maintain a positive work environment, and exhibit cooperative behavior.
  6. Must work well under pressure and with specific deadlines.

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.

Help Desk & Connectivity Technician (Sparks, NV)

Smile is expanding our Help Desk to our branch in Sparks, NV., and we need an experienced Help Desk Technician to join our team.

Job Summary:

Reporting to the Help Desk Manager the Help Desk & Connectivity Technician primarily responds to remote service calls placed to the Help Desk. The Help Desk & Connectivity Technician also completes any calls escalated from the Help Desk Technician 1 and further escalates tickets when unable to complete. The Help Desk Manager will also dispatch the Help Desk & Connectivity Technician to complete field based service calls as needed. Additionally, the Help Desk & Connectivity Technician will cover for the Help Desk Technician 1 as needed.

At the direction of the Help Desk Manager the Help Desk & Connectivity Technician will assist on scheduled projects as required by any scope of work. The Help Desk Manager will also place and dispatch maintenance service calls for the Help Desk & Connectivity Technician to complete. Lastly, the Help Desk & Connectivity Technician will be responsible for Connectivity and MPS based calls as dispatched by the Supervisor and Smile contracts team, working with Delivery to insure connectivity in a timely manner.

Essential Functions:

  • Troubleshoot information technology issues, including software, hardware, and networking through service calls placed to the Help Desk such as, but not limited to;
    • Desktop hardware issues.
    • Hosted Exchange.
    • Server change requests.
    • Line of Business software supported on contract.
    • Basic firewall issues.
  • Troubleshoot copier, MFP, and printer issues remotely such as, but not limited to;
    • Print Driver support and network printing.
    • Scanning.
    • Faxing.
    • Desktop, E-Mail, FTP, or network share setup and profiles.
    • On-Site and Remote Connectivity
  • Complete escalated calls placed on the Help Desk according to company SLA’s (Service Level Agreement).
  • Provide customer communication on service calls received, in progress, and completed.
  • Complete maintenance service calls as dispatched either daily, monthly, or annually.
  • Perform MPS calls, as dispatched, both remotely and at customer locations by due dates established by the Managed Services Supervisor.
  • Monitor RMM (Remote Management Monitoring) software for outstanding issues.
  • Work with other technicians in the NOC to lend assistance when requested and ask for assistance when required.
  • When requested by the Managed Services Supervisor perform data mining and provide output to the Business Solutions Specialist for any needed customer meeting.
  • Assist the Projects team on any project that requires additional support as dispatched by the Managed Services Supervisor for any technologies sold and serviced by Smile.

Knowledge, Skill and Experience:

  • High School diploma required and some College preferred
  • MSCA: Server 2012 strongly recommended
  • Sharp Gold Certification required. (Provided by Smile in first 90 days)
  • Intermediate operating/troubleshooting knowledge of Microsoft server infrastructure.
  • Advanced operating/troubleshooting knowledge of;
    • Windows XP, Vista, 7, 8, and 10
    • Office 2007, 2010, and 2013
    • Windows printing and printer driver installation
    • MFP networking and operation
  • Knowledge and understanding of;
    • Exchange
    • Hosted Exchange
    • Backup and disaster recovery solutions.
  • Dell desktop or network equipment, RMM, ERP, and Remote Connection software knowledge a plus
  • Strong phone and communication skills with keen attention to detail
  • Ability to bend and lift general office equipment up to 50 pounds
  • Valid driver’s license with clean driving record and proof of insurance
  • Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

We offer Competitive Pay, Excellent Benefit Package (including medical, dental, vision, and life insurance).  401k package.  Generous Holiday Schedule.  In addition, we provide tuition reimbursement, on-going training, and company events.