SmileNET simplifies your office network by providing remotely managed network services, spam filtering, spyware and virus protection, off-site storage of critical data, remote patching and updates, and hardware monitoring by Smile’s certified network technicians who can solve all your computer and server related problems through our online help desk or on-site, same day service. SmileNET eliminates downtime and keeps your business running using the following the following tools – and you get it all for one low monthly subscription.
Remote Managed Services using Kaseya
Your network is managed effectively and efficiently with Kaseya IT Management Suite. Instant notification of problems or changes such as low disk space, processor spikes and memory issues are managed through user-defined system monitoring. Kaseya’s patch module proactively updates all your machines AFTER HOURS with the latest security patches and updates, and Kaseya Agent Technology keeps every machine on your network accessible for remote logins from anywhere. Each month, you will receive a detailed report on what updates were made to your network.
Email Spam Filtering using St. Bernard
Using St. Bernard’s Red Condor hosted anti-spam service, our award-winning hosted spam filtering will block spam, viruses, phishing schemes, offensive content, hacking attacks, and other threats. Spam is filtered before going to your network, keeping your on-site network resources from being impacted in any way. You can be assured of receiving all valid emails with the most accurate spam filtering possible.
Antivirus and AntiSpyware using AVG and Malwarebytes
Only the most sophisticated anti-malware techniques can detect and remove malicious programs such as viruses, worms, Trojans, rootkits, dialers, spyware, and malware that are constantly evolving and becoming harder to find and remove from your computer. AVG and Malwarebytes’ Anti-Malware are compiled from new technologies designed to quickly detect, destroy and prevent malware – and we keep them updated regularly.
Off-site Backup Safe and Secure using Acronis and Vembu
Acronis Backup and Recovery Service is used to backup a snapshot of your entire server to a drive at Smile’s off-site CoLo. Through an automated process, our engineers can quickly recover and restore your data, even when recovering to a dissimilar system. Vembu StoreGrid Backup Server gives you peace of mind by back up changes to your critical data to our CoLo throughout the day.
Live Help Desk using Go To Assist
With our Live Help Desk, you will speak with a local network engineer at Smile’s Network Operating Center. Using Go To Assist, a state-of-the-art remote desktop application, our engineers can “virtually” sit at your workstation or server, diagnose, and repair your computer issue instantly while you watch, keeping you informed all the way.
On-site Support and Consulting using Microsoft Certified Engineers
Included in your subscription is on-site service and support by Microsoft Certified Engineers ready to perform on-site tasks as required. Our network engineers will also provide consulting on your current use of technology and inform you of what new technologies are available to improve your business performance.
Simplify your network with Smile! Download a brochure
