Immediate response and assistance. When businesses need IT support, they need it NOW! Thanks a lot Betty
Archive for year: 2010
Resolved the issue quickly and effectively. Thanks Greg
I have yet to be disappointed with this service and the solution is relatively rapid, compared to me stumbling through in my limited knowlege of server managment. John
Smile has always given us superior service and always goes the “extra mile” to make sure our needs are taken care of. They have a great team! Jean
You guys are awesome !!! Thanks Gail
Steve fixed the problem in less than 5 mintues. Thanks Carie
Steve is very very very knowlegable. great tool and fast support!!!! thanks you Smiles Katherine
Dan’s help made my week!! thank you. Arlene
I like to think I am computer smart, that is until I run into an issue such as adding and configuring a new printer. During this frustrating process I called Smile and the Rep logged into my PC, he was WONDERFUL, he remained calm and in control during the entire process. His knowledge was outstanding and very helpful. Thank you very much….. Kristel @ Anchor OP
The use of this technology is amazing. It not only saved time for our office, the technician was very knowledgable and provided information as he did his thing. He was very kind, professional and enjoyable to work with. I would definately use this service again and I would actually prefer this over a service call when available. Thank you so much for offering this option. Thanks Diana
WORKPLACE |
Twin Rivers Unified School District |
PROFESSION |
Director of Purchasing |
SUCCESS |
Streamlined printing and scanning by standardizing and consolidating our equipment fleet. |
QUOTE |
"By standardizing and consolidating our copier and printer fleet, our school district has streamlined the overall printing process, reduced costs, and increased productivity. Using the same equipment, we have taken our first steps into scanning and digital archiving. By putting more efficient tools into the hands of our teachers and administrators, we helped them serve our students better." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Bearpaw Shoes |
PROFESSION |
Owner |
SUCCESS |
Smile helped us take out first step in document management. |
QUOTE |
"Smile is helping our company become paperless and making us more aware of our responsibilities to our environment. At Bearpaw, we know that it is imperative that we contribute toward the preservation and restoration of our natural world." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Sacramento Food Bank & Family Services |
PROFESSION |
President/CEO |
SUCCESS |
Providing relevant programming for our community members who want to improve their lives |
QUOTE |
"Smile has been an engaged partner by sponsoring our events, volunteering, and providing professional service. We have increased our business efficiency thanks to our partnership with Smile." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Patrick’s Construction Clean-Up, Inc. |
PROFESSION |
Public Relations |
SUCCESS |
We rely on Smile’s two-hour copier and fax maintenance service response! |
QUOTE |
"Since 2004 Smile has helped our company take it to the next level when we needed it the most, by providing well trained, responsive service technicians who always greet us with a smile." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Rossman MacDonald & Benetti, Inc |
PROFESSION |
Certified Public Accountant |
SUCCESS |
Generating the most professional printed product in the least amount of time |
QUOTE |
"Smile has provided us with the technology to be much more efficient and effective in the processing of information for our clients. The result is a professional product that reflects the desired image of our firm." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
HMH Builders, Inc. |
PROFESSION |
President |
SUCCESS |
Smile manages and services our diverse office equipment at various job sites for different contract periods. |
QUOTE |
"I want to focus on building stuff. When I need office equipment deployed at a job site, I just want it done, working, and kept working. When I need office equipment removed and stored for the next job, I just want it done. Smile has gotten it done for me since 1997." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Sacramento Rivercats Baseball Club |
PROFESSION |
Executive Vice President and Chief Financial Officer |
SUCCESS |
Supporting top-tier vendors as top-tier partners. |
QUOTE |
Smile has been with us since the beginning as a valued sponsor and office technology resource. Having such a relationship with Smile has allowed me to focus on the business of baseball and create an operation that has been at the top of its game for more than a decade." |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
California Musical Theatre |
PROFESSION |
Director of Operations |
SUCCESS |
Moved much of our outsourced color printing back into the office. |
QUOTE |
"Our 10 year partnership with Smile has saved our non-profit arts organization thousands of dollars that could instead be used to maintain the quality of our theatrical productions. Bravo, Smile!" |
TRUSTED PARTNER |
Smile. |
WORKPLACE |
Better Homes Realty California Gold |
PROFESSION |
Real Estate Broker |
SUCCESS |
Keeping my business running with excellent service and support. |
QUOTE |
"Smile always has a choice of service and equipment that fits my budget needs. I can rely on having the best office technology keeping my office running smoothly." |
TRUSTED PARTNER |
Smile. |
Your Office Copy Machine Might Digitally Store Thousands of Documents That Get Passed on at Resale
(CBS) At a warehouse in New Jersey, 6,000 used copy machines sit ready to be sold. CBS News chief investigative correspondent Armen Keteyian reports almost every one of them holds a secret.
Nearly every digital copier built since 2002 contains a hard drive – like the one on your personal computer – storing an image of every document copied, scanned, or emailed by the machine.
In the process, it’s turned an office staple into a digital time-bomb packed with highly-personal or sensitive data.
If you’re in the identity theft business it seems this would be a pot of gold.
“The type of information we see on these machines with the social security numbers, birth certificates, bank records, income tax forms,” John Juntunen said, “that information would be very valuable.”
John Juntunen’s company Digital Copier Security – developed software that can scrub all the data on photocopier hard drives. (CBS)
Juntunen’s Sacramento-based company Digital Copier Security developed software called “INFOSWEEP” that can scrub all the data on hard drives. He’s been trying to warn people about the potential risk – with no luck.
“Nobody wants to step up and say, ‘we see the problem, and we need to solve it,'” Juntunen said.
This past February, CBS News went with Juntunen to a warehouse in New Jersey, one of 25 across the country, to see how hard it would be to buy a used copier loaded with documents. It turns out … it’s pretty easy.
Juntunen picked four machines based on price and the number of pages printed. In less than two hours his selections were packed and loaded onto a truck. The cost? About $300 each.
Until we unpacked and plugged them in, we had no idea where the copiers came from or what we’d find.
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